Privacy policy

Racecheck - Privacy Policy

This website is currently located at the domain racecheck.com (“our site”) is owned and operated by Racecheck Limited (“RaceCheck”, “we” or “us”).  We are a limited liability company registered in the UK.  Our registered office is at 5 Quarrendon Street, SW63ST, London, UK. Our full contact details can be found at paragraph 16 below. We are committed to protecting your privacy and this policy informs you of our practices with respect to the collection, use, processing and disclosure of your personal information

By using our site and giving your information to us, you indicate your consent to us collecting and using your personal information in accordance with the terms set out in this policy. If you do not wish for your personal information to be used in this way please cease using our site immediately.

  1. Information collected

For the purpose of enabling you to use the services available on our site, including asking questions about and registering to participate in specific races, submitting race reports and contributing to and accessing our online community, rating and critiquing races, we will ask you to register as a user. During the registration process we will ask you for contact information (such as name and email address) and may also ask you preference information (in relation to what type of communications you would like to receive from us). You must provide the information in order to receive the benefits of registration. If you provide us with false, incomplete or inaccurate information, we reserve the right to immediately withdraw your right to access our site without notice.

In addition, in order to provide you with services, including registration for specific races we may collect personal information about you from our site, telephone conversations, emails and written and verbal communications. We may, for example, keep a record of your name, address, delivery address, email address, telephone number and financial details. In addition, where you are registering to take part in a race we may carry out further checks in order to verify your identity.

In order to comply with health and safety regulations and to ensure your participation in any racing or other sporting event is safe and enjoyable, we may collect sensitive personal data, including information about your personal appearance and image, religion, sexual orientation, dietary requirements, medical history, health and any disabilities or special needs.

We may supplement the information you provide or we gather with other information we obtain from our dealings with you or which we receive from other organisations, for example, our commercial partners.

  1. Use of information

All personal information we obtain about you will be recorded, used and protected by us in accordance with current UK data protection legislation and this privacy policy.

We will primarily use your personal information to provide our products and services to you and, for example:

  • to administer and provide products and services you request, including enabling you to sign up for racing and other events;
  • to allow you to rate and review the many events made available via the site;
  • to provide our third party suppliers with the information they need in order to provide the services;
  • to communicate with you in the event that any products or services you have requested are unavailable;
  • for record keeping purposes;
  • to carry out market research so we can improve the products and services we offer;
  • to share with our third party payment provider in order to process payment for the services you book;
  • to send you marketing communications about products and services we believe may be of interest to you;
  • to track activity on our site; and
  • to create an individual profile for you so we can understand and respect your preferences.

If at any time you no longer wish to receive marketing information or any other type of communication please contact us using the contact information provided below.

We may provide your personal information/ data (including your email address) to a third party supplier and we may send you offers on behalf of these suppliers. If you choose to take advantage of a supplier’s offer, you will be required to submit information directly to the supplier. A supplier’s use of your information which it obtains in this way will be governed by its privacy policy rather than ours.

Please note there may be occasions where it may be reasonably necessary for us to contact you for administrative or operational reasons in relation to any registration on our site.

  1. Disclosure of information to third parties

We will pass on the information you provide to us in your registration, including any sensitive information about you, for example details of any disabilities or medical conditions and your dietary requirements, to race organisers and other third parties in order to ensure your use of our site and participation in any races or other sporting events is safe and enjoyable. It may also be necessary to share information (including sensitive information) with public authorities and customs and immigration if required by law.

We reserve the right to report any activity on our site which we suspect breaches any relevant laws, regulations or codes to the appropriate authority. If we are requested by such authority for any information we reserve the right to disclose it to them. We also reserve the right to reveal your identity, even if you wish to remain anonymous, to any third party if required to do so by law.

  1. Offers and opportunities

We would like to contact you to tell you more about the offers available to you and about a range of other initiatives in a number of ways, including by post, telephone, text/picture/video message, digital television or by email.

  1. What to do if you do not want to receive details of offers

Please be assured, you are under no obligation to purchase anything and/or take up others which are made to you, however, if you prefer not to be contacted, you can opt out by clicking the relevant boxes on the screen upon which you provide information or by writing to us by mail or email (see the section "contacting us" below). You can change your mind at any time by contacting us by any of the methods shown below or by following the instructions set out with each offer you receive.

Please note, if you do opt out of receiving information, we will be unable to keep you informed of new services, products, events, news or special offers that may interest you.

  1. Use of your information outside the European Union

Some of the organisations to which we may disclose your personal information may be situated outside the country where you live and/or where you provide your personal information to us. This may involve transferring information collected inside the European Union to countries outside of the European Union. In order to provide you with the services offered on our site and to enable you to access information about sporting events around the world, as well as to provide other services and products you may require, we may need to transfer your personal information to these countries some of which do not have laws that protect privacy rights as extensively as in the European Union.

  1. Keeping our records accurate

We aim to keep all information we hold about you as accurate and up to date as possible. If you would like to review, update or change the details you have supplied us with, please contact us as set out below.

We may monitor or record telephone calls for security purposes and to improve the quality of the services that we provide to you.

  1. IP address

We may use your IP address to help diagnose problems with our server, analyse trends, track users' webpage movements, to administer our site, to help identify you and to gather broad demographic information for aggregate use.

  1. Cookies

Parts of our site may from time to time use standard technology called a "cookie" to collect information about how you use our site. Cookies reside on your device and are automatically accepted by most web browsers. You may prevent the use of cookies by configuring your web browser accordingly, but please note this may hinder some of our site functionality. For full details about our use of cookies on our site please see our Cookies Policy.

  1. Security

Any details you email us, or any information which we may subsequently collect from you (“Information”) will be kept as confidential and as secure as possible through the use of our secure server software. We employ appropriate technical and organisational measures which are consistent with the requirements of applicable data protection legislation in order to protect your data. Whilst we take these measures in order to protect the Information, collecting or transferring the Information via the internet will always carry some risk the data can be lost or accessed by unauthorised persons.

  1. Personal information and information requests

You may review and/or correct your personal information by emailing us at info@racecheck.com. Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly and regularly update your personal information if it changes.

For a fee of £10, you are entitled under EU Directive 95/46 (incorporated into English law under the Data Protection Act 1998) to be provided with a copy of all the personal information we hold about you. If you wish to make this request or would like to find out more on this point please contact us at info@racecheck.com.

  1. Sale or merger

If our site is sold to, or merges with, another company not owned by RaceCheck, you should expect that some or all of the information collected from our site may be transferred to the buyer/surviving company. If so, we will seek to obligate the acquiring company to use any personal information transferred by our site in a manner consistent with this statement, but cannot guarantee it will be able to impose this requirement or that the acquiring company will comply.

  1. Third parties

We cannot be responsible for the privacy policies and practices of other websites even if you access these using links from our site and we recommend you carefully check the privacy policy of each site you visit.

  1. Changes to this Policy

We are the owner of our site and we retain all ownership rights to the information collected at our site. We reserve the right to change, modify, add, or remove provisions of this Privacy Policy. Any changes to this Privacy Policy will be posted here, and we encourage you to check back from time to time.

  1. Applicable law

This policy is governed and construed in accordance with English law. You and RaceCheck each submit to the exclusive jurisdiction of the English Courts in relation to disputes arising out of this policy.

  1. Contacting us

Should you wish to make any comments to us about our site or if you have any questions relating to this Privacy Policy or use of your data please contact us using the following information:

FAO: Customer Services Department

5 Quarrendon Street

London, SW6 3ST,

United Kingdom

Email: infoATracecheck.com.

 

 

This Privacy Policy was last updated on 1 January 2015

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